Privacy Policy

1. Controller

1.1 The controller of personal data is Kwatches, the trade name of a watch sales business operated by a natural person in Switzerland.

1.2 Kwatches can be contacted with any question relating to data protection at contact@kwatches.ch.

2. Scope

2.1 This policy explains how Kwatches processes the personal data of people who visit the website https://kwatches.ch (the “Website”), who write to it or who buy a watch.

2.2 Data is processed in accordance with the Federal Act on Data Protection (FADP). For sales, Article 17 of Kwatches’ general terms and conditions of sale (GTC) also applies.

3. Data processed

3.1 Visiting the Website. On each visit, the Website’s host automatically records technical data in the server logs: IP address, date and time of access, pages viewed, browser and operating system type, referring site.

3.2 Contact. A person who writes to contact@kwatches.ch provides their e-mail address, their name and the information contained in their message. If the Website includes a contact form, the data entered is processed in the same way.

3.3 Sales. For a sale, Kwatches also processes the billing and delivery addresses, telephone number, contract details and payment reference. Where the price exceeds CHF 10’000, it may request a copy of an identity document or proof of address.

3.4 Kwatches does not collect any other personal data.

4. Cookies

4.1 The Website uses no cookies. It only stores, in the browser’s session storage, a technical flag that prevents the welcome animation from replaying; it is deleted when the tab is closed and allows no tracking. The Website uses no analytics, tracking or advertising tools.

5. Purposes

5.1 Data is used exclusively to:

• display the Website and keep it secure;
• reply to requests sent to Kwatches;
• prepare and perform sales, including payment, delivery and warranty;
• comply with Kwatches’ legal obligations, in particular accounting and tax obligations.

5.2 Kwatches sends no newsletter, carries out no profiling, makes no automated individual decisions and neither sells nor rents personal data.

6. Recipients

6.1 Data is disclosed only to third parties necessary for these purposes: the Website’s host, the e-mail provider, Swiss Post for deliveries, the institution used for payment (bank, TWINT or Revolut) and, where applicable, a tax or accounting adviser.

6.2 It is disclosed to the authorities where required by law.

7. Disclosure abroad

7.1 The Website’s host, Cloudflare, Inc., is established in the United States; technical visit data (art. 3.1) may be processed there, under the safeguard of the Swiss-U.S. Data Privacy Framework. Otherwise, Kwatches does not disclose personal data abroad. Where a customer pays by Revolut, the payment data is processed by that institution, established outside Switzerland, under its own terms.

8. Retention period

8.1 Server logs: for the period set by the host, limited to what is necessary to display the Website and keep it secure.

8.2 E-mails without a sale: 12 months after the last exchange.

8.3 Sales data: for as long as necessary to perform the contract and the warranty, then for the duration of the statutory retention obligations, in particular tax obligations (in principle ten years for supporting documents). The copy of an identity document is deleted as soon as the sale has been performed.

8.4 When these periods expire, the data is deleted.

9. Security

9.1 Kwatches takes appropriate technical and organisational measures to protect data against loss, unauthorised access and any misuse.

10. Rights of data subjects

10.1 Any person may ask Kwatches for access to their data, its rectification, its erasure where no legal obligation prevents it, and its delivery in a common format. They may also object to processing.

10.2 Requests are sent to contact@kwatches.ch. Kwatches may ask for proof of identity and replies within 30 days.

10.3 Any person may contact the Federal Data Protection and Information Commissioner (FDPIC).

11. Changes

11.1 Kwatches may amend this policy. The version published on the Website prevails.

11.2 Version of 11 November 2026.